Orthodontic Masters

Refund and Re-treatment Policy at Orthodontic Masters

We believe that your visit to the dentist office should be a pleasant experience. Whether you need a routine check-up or a more complex procedure, our team of skilled professionals is here to provide you with the highest quality care. Hereby we declare our refund and re-treatment policy.

Refund Policy

Eligibility for Refunds: Refunds will be available under the following circumstances:

Wrong Payment: If there has been an incorrect over payment or card swiping into our clinic account.
Change in Medical Condition: When a patient’s general medical condition (such as cardiac, pulmonary, or endocrine issues) renders them unsuitable for the intended treatment.

Management Discretion:

Our quality team will review refund requests based on the patient's reasons.
Refunds can be processed as Credit to the Patient's Bank. This process takes a minimum of 30 days.

Refund Process:

Patients must submit the following documents: Receipts, X-rays, Any other relevant records.
Additionally, patients must return any delivered dentures, crowns, aligners, failed implants, or ortho appliances to our clinic.
No refund will be eligible if there is a loss of prosthesis or failure to return an implant.

Refund Claims Not Eligible:

Refunds will not be granted under the following circumstances:

Consultations, x-rays, diagnosis, and treatment planning are not eligible for refund.
Services like root canal treatment, teeth whitening, oral prophylaxis, polishing, bone or gum surgeries, extractions, pain relief treatment in emergencies are not eligible for refund.
Lab charges for prosthesis, aligners, crowns, dentures, etc., will also be deducted.
Treatment has started, part completed, or prosthesis fitted.
Patient does not report for treatment, leading to deterioration or changes in fit (e.g., dentures, crowns, aligners).
30 days have passed since the patient's last visit.
Treatment received at a clinic outside our network.
Non-compliance with instructions or failure to follow up on further treatment recommendations.
Aligners: If impressions or scans have been done or aligners have been ordered, no refund will be provided.

Re-treatment Policy

Re-treatment: If a patient is unsatisfied with the treatment outcome, we offer re-treatment options.

Re-treatment decisions are made based on individual cases and clinical assessment.
Patient has to pay a subsidized fee for additional treatment.

Patient Responsibilities:

Patients must comply with instructions and attend follow-up appointments.
Failure to follow retention protocols (e.g., wearing retainers) may affect re-treatment eligibility.

ORTHODONTIC MASTERS Dr Akhil Agarwal Orthodontist Dental Braces Aligners

Refund and Re-treatment Policy at Orthodontic Masters

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